How to order
You can order two ways: Online or by Phone. Use the following information to make your ordering process simple.
Ordering Online: If you wish to place your order online, select the item, qty, and color that you would like and “add to cart”. Once you have added all of the items that you would like to purchase, go to the “check-out” page. Follow through with the check-out process by entering your information and your order will be processed. If you have any questions please feel free to contact our customer service by clicking here or calling us at 1-800-747-4665.
Ordering By Phone: If you wish to place your order over the phone then please call: 1-800-747-4665 and a customer service representative would be happy to help you with your order.
We accept the following payment options: Visa, MasterCard, American Express or Purchase Order through our secure checkout system. Orders placed online via purchase orders will be subject to credit approvals. No other forms of payment are accepted at this time. All orders must be over $100 and no Purchase Orders will be accepted under $100.
Periodically items can change price or be entered into the site incorrectly. Please note that Southern Imperial will notify you of these issues upon order and offer you a full refund and discount off of your next purchase.
Southern Imperial is responsible for collecting applicable sales tax in many different states. Sales tax is calculated during checkout. We collect sales tax in the following states: Alabama, Arizona, Arkansas, California, Florida, Georgia, Indiana, Kentucky, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, & Wisconsin.
You will be charged for your purchase as soon as your order has been processed.
If your shipping and billing address do not match and your order is over two hundred dollars your order could be placed on hold for 3-5 days for verification. You will also receive a phone call from an Southern Imperial team member to verify your information.
Proper authorities will be notified of any fraud attempts.
All returns must be within 30 days of purchase. Please call for an authorization number and instructions on any return. Unauthorized returns will not be received. Custom manufactured and special packaged items cannot be returned. Special-run quantities of an item are returnable, subject to the current inventory requirements of Southern Imperial. Stock items may be returned, subject to a 25% restocking charge.
When products are damaged by a freight carrier, please file a claim with the carrier when received, or receive as damaged. Please notify Southern Imperial immediately when there is a shipping shortage on your order. Please give as much detailed information as possible, as this will insure the expediting of the replacement product. Inspect all shipments within fifteen days of the date of shipment. Failure to advise Southern Imperial of defects within fifteen days of shipment will constitute the acceptance of the shipment.
Any promotions or pricing appearing on the Southern Imperial website are only available through our online store unless noted. No orders for web discounts will be taken over the phone.